Terms & Conditions

1. Acceptance of Terms

By accessing or using LoveMetrica's website, assessments, or coaching services (collectively "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you may not access or use our Services.

2. Service Description and Age Restriction

LoveMetrica provides online relationship assessments designed for educational and informational purposes only. These assessments are not substitutes for professional or clinical advice, counseling, or therapy.

You must be 18 years or older to use our Services. By using LoveMetrica, you confirm that you are at least 18 years old.

3. User Responsibilities

By using our Services, you agree to:

Provide accurate and truthful information when completing assessments
Use the results solely for personal purposes and not share or resell them
Maintain the confidentiality of your assessment results
Acknowledge that the assessments are intended for personal insight and not for diagnostic purposes
Not use our Services for any unlawful purpose or in any way that could damage or impair the function of our platform
Not attempt to access, tamper with, or reverse engineer any aspect of our assessment methodology

4. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

5. Payment and Refund Policy

All payments are processed securely through trusted third-party payment providers. Prices are subject to change without prior notice.

Assessments

Due to the immediate processing and customized nature of our assessment services, all assessment purchases are final and non-refundable once payment is completed. By making a purchase, you acknowledge and agree to this no-refund policy for assessments.

Coaching Sessions

Coaching sessions cannot be refunded once purchased. However, sessions may be rescheduled up to 12 hours in advance of the originally scheduled appointment time. Missed coaching sessions without notice cannot be rescheduled. By purchasing a coaching session, you acknowledge and agree to this no-refund policy.

Processing Refunds

Refund requests for eligible services must be submitted to info@lovemetrica.com with order details and explanation. Approved refunds will be processed within 5-7 business days to the original payment method.

6. Intellectual Property

All content, assessments, reports, and materials on the LoveMetrica website and delivered through our Services are the exclusive property of LoveMetrica. Unauthorized use, reproduction, or distribution of any material is strictly prohibited.

Assessment questions, scoring methodologies, and reports are proprietary and protected under intellectual property laws. You may not copy, modify, create derivative works, reverse engineer, decompile, or attempt to extract the source code of our assessments or website.

7. Disclaimer of Liability

Educational Purpose

Our assessments are intended to provide insights and promote self-reflection. They are not diagnostic tools and should not be relied upon as definitive evaluations or professional advice.

No Guarantees

Results are based on your inputs and are not guaranteed to be accurate, exhaustive, or conclusive. The insights provided are based on behavioral patterns and should be viewed as educational information rather than absolute truth.

Personal Responsibility

Users are solely responsible for any decisions or actions taken based on the assessment results. LoveMetrica is not liable for any consequences, including emotional distress, relationship decisions, or other actions arising from the use of our assessments.

Sensitive Topics

Assessments addressing topics like infidelity, relationship quality, or personal boundaries are exploratory tools and should not be interpreted as evidence or proof of specific outcomes.

Service Availability

We do not guarantee that our website or Services will be available at all times. We reserve the right to suspend or terminate access to our Services for maintenance or other reasons without notice.

8. Limitation of Liability

To the maximum extent permitted by law, LoveMetrica, its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your use or inability to use our Services
Any unauthorized access to or use of our servers and/or any personal information stored therein
Any interruption or cessation of transmission to or from our Services
Any content obtained from our Services
Any actions we take or fail to take as a result of communications you send to us

9. Indemnification

You agree to defend, indemnify, and hold harmless LoveMetrica, its owners, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in any way connected with your access to or use of our Services, your violation of these Terms, or your violation of any rights of another.

10. Privacy and Data Usage

Our Privacy Policy explains how we collect, use, store, and protect your personal information. By using our Services, you consent to our data practices outlined in the Privacy Policy, which is incorporated by reference into these Terms.

11. Communications

By using our Services, you consent to receive communications from us electronically, including emails related to your purchases, assessment results, and service updates. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

12. Modifications to Terms and Services

We reserve the right to update or modify these Terms and our Services at any time without prior notice. Continued use of our Services after any modifications constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

13. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

15. Dispute Resolution

Any dispute arising from or relating to these Terms or our Services shall first be attempted to be resolved through good faith negotiations. If such negotiations fail, all disputes shall be resolved exclusively in the courts of the United Kingdom.

16. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and LoveMetrica regarding your use of our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

17. Contact Information

Questions about these Terms should be sent to: info@lovemetrica.com

Last Updated: February 28, 2025